FAQ
Order
My discount does not work
To apply your discount, simply enter the code in your cart or during the checkout process.
To ensure the code works correctly, please keep the following in mind:
Formatting: Double-check that there are no extra spaces or punctuation when typing or pasting the code.
Validity: Coupon codes and promotional offers have expiration dates.
Exclusions: Some discounts cannot be combined with other ongoing offers or sales.
Please verify that all specific promotional conditions are met for the code to be successfully applied to your Unique Wall Arts order.
Do you ship to APO or PO boxes?
Unfortunately, we cannot deliver to PO box addresses.
How many prints can I order at the same time?
Every zulumaps piece is printed to order and custom-designed by our customers directly through our website. We offer tiered discounts for bulk purchases; the specific rate will vary based on the total quantity of prints and the required delivery locations.
If you are interested in placing a bulk order, please reach out via our request form with the following details:
- Quantity: How many Unique Wall Arts prints are you interested in purchasing?
- Shipping: What location(s) would you like the Unique Wall Arts pieces shipped to?
Are your products eco-friendly?
At zulumaps, we prioritize sustainability by sourcing our paper and wood materials primarily from FSC-certified suppliers. This certification ensures that our products meet the most rigorous environmental standards, supporting a global non-profit dedicated to ethical forest management, reforestation, and the protection of wildlife habitats.
To complement our sustainable materials, we use eco-friendly inks that capture every fine detail of your design with a sharp, professional finish.
Additionally, we utilize local printing facilities in 24 countries. This global network allows us to deliver your order faster while significantly reducing our carbon footprint through localized shipping.
Can I return my print?
Because every zulumaps piece is custom-made specifically for you, we are unable to accept returns or exchanges. However, your satisfaction is our priority—if you aren’t completely happy with your print, please reach out to us via our contact form, and we will do our absolute best to resolve the issue for you.
Where will my order be shipped from?
By utilizing local printing facilities across 24 countries, we ensure your zulumaps order reaches you faster while maintaining a smaller carbon footprint.
Shipping & Delivery
What are the shipping costs?
Shipping rates for your Unique Wall Arts order are calculated based on your location and the size of the items purchased. You can always view the final shipping total in your shopping cart before finalizing your payment.
To keep things simple, we only charge a single shipping fee per order, regardless of how many items you buy. If your order includes various sizes, the shipping cost will be determined by the largest item in your cart.
What are the delivery times?
Delivery times depend on the specific products and materials you select for your zulumaps order. You can find detailed information regarding material types and their respective production timelines directly on our product pages.
As soon as your custom piece is crafted and dispatched, we will send you a shipping confirmation. Standard delivery typically takes 2–5 business days once handed over to the carrier.
Can I choose the shipping carrier?
We prioritize finding the best balance between environmental impact, efficiency, and speed. To achieve this, we use an automated system to select the most effective logistics path for each order, which means we cannot accommodate requests for specific shipping carriers.
Rest assured, we partner exclusively with reliable couriers to ensure your Unique Wall Arts arrive safely and on time. If you have any questions or concerns about your delivery, please don’t hesitate to contact us.
How can I track my order?
Payment & Invoice
What payment methods do you accept?
Where is my invoice?
Once your order departs from our facility, your invoice will be delivered electronically as a PDF attached to your shipping confirmation email.
If the email doesn’t appear in your inbox, we recommend checking your spam or junk folder. Should you need any further help, please reach out to us with your order details, and our customer service team will assist you as quickly as possible.